Terms and Conditions

1. Use of the website

This website is intended for genuine travel research, planning and bookings. You must provide accurate information and must not use the website for fraud, reservation scams, unlawful activity or any purpose that violates applicable local, national or international law. We may restrict or suspend access where misuse is suspected.

2. Bookings and supplier confirmation

Benesis Solutions may act as an intermediary between you and airlines, hotels, transport operators, insurers or other travel suppliers. A booking is subject to the supplier's availability, confirmation and terms. You are responsible for checking names, dates, destinations, passenger details and other booking information before payment is completed.

3. Prices and payments

Prices and availability may change while supplier systems are being updated. The applicable price is the price shown at checkout and confirmed at the time of booking, unless a clear correction is required. You must provide valid, up-to-date payment information and authorize payment for the confirmed booking amount and any disclosed service fees.

4. Cancellations and refunds

Cancellation, amendment and refund rules are determined by the applicable airline, hotel or other supplier. Some fares and services may be non-refundable. Before booking, review the conditions that apply to your selected product. Where a refund is available, processing times depend on the supplier and payment provider and may take several business days.

5. Chargeback policy

By completing a booking and authorizing payment, you confirm that:

1. You reviewed and accepted your itinerary, price, supplier rules and these Terms and Conditions.
2. You authorized Benesis Solutions or the applicable payment provider to charge your selected payment method.
3. You will contact our support team first with booking or payment concerns so we have a fair opportunity to resolve them.
4. Changes, cancellations and refunds are subject to supplier rules and any disclosed Benesis Solutions service fees.
5. We may provide the card issuer with booking confirmations, authorizations, communications, verification records and proof of service when responding to a chargeback.
6. Any eligible refund will be processed according to the applicable supplier and payment rules.
7. Our support team is available to help with changes, cancellations, refunds and payment questions.

6. Accuracy of information

We work to keep website information accurate and current, but errors, omissions, supplier changes and technical interruptions may occur. You should verify important travel details with Benesis Solutions and the relevant supplier before relying on them or making arrangements.

7. Customer responsibility

You are responsible for providing correct contact details, passenger information, travel dates and document details. You are also responsible for obtaining valid passports, visas, permits, insurance and any required health documents, unless we have expressly agreed to assist with a specific service. Incorrect information may cause missed travel or additional charges.

8. Intellectual property

Website text, branding, design, graphics, images and other materials belonging to Benesis Solutions are protected by applicable intellectual property laws. You may not copy, reproduce, modify, publish or distribute them without our written permission.

9. Limitation of liability

To the extent permitted by law, Benesis Solutions is not responsible for losses caused by events outside our reasonable control or by the acts, omissions, delays, cancellations, overbookings or service failures of third- party suppliers. This does not limit rights or remedies that cannot legally be excluded.

10. Changes to these terms

We may update these Terms and Conditions from time to time. The latest version will be posted on this page. Continued use of the website after an update means you accept the revised terms.

11. Contact us

If you have a question about these Terms, a booking or a payment, contact Benesis Solutions at info@benesissolutions.com before initiating a payment dispute.