Cancellation and Refund Policy

Understanding cancellations and refunds

This policy helps travellers understand how to cancel a flight booking, request a refund and learn what processing times and airline fees may apply. Cancellation terms vary by airline and ticket, so the rules connected to your confirmed booking always take priority.

How do I cancel my flight reservation?

You may request cancellation before the departure time or within the cancellation period stated in your ticket conditions. Common reasons for cancelling include changed plans, medical emergencies, airline schedule changes, personal circumstances and passport or visa issues.

To request a cancellation, contact Benesis Solutions with your booking reference and passenger details.

How do I request a flight refund?

Refunds begin after you submit a cancellation request and the applicable ticket rules have been reviewed. Our team will verify your booking, check the airline's fare conditions, confirm the estimated refund and submit the request where you are eligible.

• Request cancellation through Benesis Solutions.
• Verify your booking and passenger information.
• Review the airline's cancellation and refund rules.
• Wait for the airline or supplier to approve the refund.
• Receive the approved amount through the original payment method.

Processing times vary according to the airline, bank, payment provider and booking method.

Why can refund amounts vary?

A full refund is not always available because airlines may apply cancellation fees, penalties or non-refundable fare rules. The final amount may depend on whether the ticket is refundable, how close the cancellation is to departure, whether the journey is domestic or international, airline fees, government taxes and airport charges.

What happens when an airline cancels the flight?

If the airline cancels your flight, you may be eligible for a full or partial refund, a travel credit or free rebooking, depending on the airline's rules and the circumstances. Contact Benesis Solutions as soon as you receive a cancellation notice so we can explain the available options.

Are non-refundable tickets ever refunded?

Non-refundable tickets generally do not qualify for a full fare refund. However, unused government taxes or airport fees may be refundable in some cases. Exceptions may apply for medical emergencies or significant airline disruption. Supporting documents may be required and approval is determined by the airline or supplier.

Things to consider before cancelling

• Read the airline's fare and cancellation rules before booking.
• Check that passenger names and contact details are correct.
• Consider a refundable fare when your plans may change.
• Review baggage, change and cancellation conditions.
• Monitor airline schedule updates before departure.
• Keep your booking reference and payment records available.

Final thoughts

Benesis Solutions aims to make the cancellation and refund process clear and helpful. Because each airline and ticket has its own conditions, eligibility, fees and processing times can differ. Contact our support team before cancelling whenever possible so we can explain what applies to your booking.

For assistance, email info@benesissolutions.com.